That was NOT easy

Time for a little rant. I bought a memory card for Lady Nottaguy-TYG for Christmas at Staples. A 4 gig card for her phone so she could download songs or pictures to her heart's content.

When she tried to load it in her phone, it didn't work. She took it to church and tried it on three other phones and a PDA. Nothing. So I gave her the other one I bought (I bought it, but forgot for who, we were going to use it in my future phone). Nothing on that one either.

I took them back today and explained to the employee at the customer service counter what was going on. At first she told me that since it had been more than 14 days since purchase, there was nothing that could be done. I then asked her, "If you buy something for a Christmas present, how can you return it within 14 days, if Christmas is more than 14 days after Black Friday, when I purchased it?" "Well," she said, since it was a Christmas present, I guess we can give you your money back." "Can't I exchange them for ones that work?" I asked. "No, I'll refund your money."

Yes, I did get a refund, but I would rather have two working memory cards. I don't think I will be going to Staples any time in the near future, regardless of how good the Black Friday sales are. As a rare man that loves to shop, this is a big step for me. But when you're not satisfied, you're not satisfied.

Alienating a customer who pays cash, "That was easy!"